STRIVING TO IMPROVE….

Jim Coleman Company along with FrontRange Solutions brings you HEAT Service Management Solution. HEAT® is a service and support software designed to compile a knowledge database and tracking system of all received technical calls in order to improve customer service. Keep an eye out for more information on this in the near future….

Get to know Jim Coleman Company’s Technical Staff

The Technical Support staff at Jim Coleman Company is committed to helping our customers and distributors. In order for you to get to know us and to help guide you when you need technical support, we have put together the following list of all of the technical support employee’s with a picture and area of expertise. We hope this information is helpful.

Samuel Graham has worked at JCC for almost a year and is a part of the Automatic Technical Support team. Samuel is able to assist customers with troubleshooting for the Water Wizard’s gantry and pumping equipment. He is very knowledgeable of the electrical and mechanical aspects of the Water Wizard.
Samuel can be reached at sgraham@jcolemanco.com
800-999-9878 Ext:307

Al Mohle is the second member of the Automatic Technical Support team and he has been an employee at JCC for 2 1/2 years. Al also provides assistance with Water Wizard troubleshooting and is able to diagnosis problems over the phone and walk customers through repairing the problem.

Al can be reached at amohle@jcolemanco.com
800-999-9878 Ext:306

Both Samuel and Al have access to all JCC personnel as well as Electrical and Mechanical engineers to help resolve any and all Water Wizard problems.

Shaun Chowdhury works as a System Analyst and a support technician for the Entry Wizard and Swipe-N-Clean software and hardware and has done so for the past 3 years. Shaun also assists with all credit card support issues relating to both the Entry Wizard and Swipe-N-Clean.

Shaun can be reached at shaunc@jcolemanco.com
800-999-9878 Ext:304

Steven Weeks has worked at JCC for 5 years and works as the Entry Wizard Production Manager. Steven assists with technical calls relating to the Entry Wizard and is able to provide step by step troubleshooting. Steven is also involved with managing the Entry Wizard production schedule.
Steven can be reached at sweeks@jcolemanco.com
800-999-9878 Ext:309

Todd Lofton is the newest member of the Entry Wizard and Swipe-N-Clean technical support team, having worked at JCC for 10 months. Todd assists with technical support calls for the software and hardware for both the Entry Wizard and Swipe-N-Clean as well as repairing damaged Entry Wizard and Swipe-N-Clean units.
Todd can be reached at tlofton@jcolemanco.com
800-999-9878 Ext:303

Judge Mattocks, with his knowledge of the Swipe-N-Clean, is able to train distributors and their technical staff on the installation, maintenance and operation of the Swipe-N- Clean. Judge also provides technical support over the phone for troubleshooting Swipe-N-Clean problems.
Judge can be reached at jmattocks@jcolemanco.com
800-999-9878 Ext:305

The Entry Wizard and Swipe-N-Clean Technical Support staff are also in constant communication with software engineers and programmers to acquire more knowledge and to better serve our customers.

Lonnie Sepulveda has been an employee at JCC for over 15 years and is very knowledgeable on all aspects of the Self Serve Equipment. Lonnie assists with technical calls relating to the service, installation and maintenance of the Super Saver, Power Pack, Spot Free unit and the vacuums.

Lonnie can be reached at lsepulveda@jcolemanco.com
800-999-9878 Ext:308

Brian Tumlinson works as a Changer Technician and has been a part of the team at JCC for 4 years. Brian is responsible for repairing damaged or faulty changers and controllers and also assists with self serve and vacuum technical calls.


Brian can be reached at btumlinson@jcolemanco.com
800-999-9878 Ext:310

Johnny Brumbelow has been an employee for 14 years and he supervises the building of bay marketing meters for the self serve bays. Along with this, he assists with calls relating to programming timers.



Johnny can be reached at 1-800-999-9878 Ext: 314

The Self Serve Technical Support staff also has access to all JCC personnel and engineers for any additional technical support needed.